The way you order your repeat prescriptions is changing. From 1st July 2025 all patients (who are able to do so) will need to request their own medication directly from the practice – instead of your local pharmacy doing this for you.
Ordering online is the safest and easiest way to order your regular medicines. You can do this via the NHS App. The NHS App can be downloaded for free to your mobile phone via the Apple App Store or Google Play. You can find out more about the app at www.nhs.uk/nhs-app. Alternatively, you can set up an NHS account and log in at www.nhs.uk/nhs-app/account if you do not have a smartphone, or would prefer not to download an app. This is both NHS and practice preferred way of ordering. However, you will still be able to order by emailing us at gmicb-tr.prescriptions.stjohns@nhs.net
If you’re not able to order online, you can fill in the slip attached to your paper prescription and drop it in.
Ordering your own prescriptions puts you in control. By only ordering the medicines you need, you can help to reduce waste and save money that can be spent on other NHS services. Plus, it’s quicker and easier to sort out any problems or get an answer to any queries because you’re dealing directly with us.
We know that some patients may struggle to order their own repeat prescriptions and we are working with pharmacies to identify these patients. In some cases, this may mean that the pharmacy continues to order on your behalf, or that you can consent to someone accessing online services as their nominated representative.
If you would like to order your repeat prescriptions online but you’re struggling to set up the NHS App, you can contact your GP practice or local pharmacy for advice and support.
What do I do now?
• Make sure you know how you can order your own medications before 1st July 2025
• Download the NHS App and set up online prescription ordering.
• Let us know if you, or someone you care about, may struggle to order their own prescriptions.
If you already order your repeat prescriptions online, via the NHS App or another online platform used by us, these changes will not affect you.