Please be aware Friday 1st December we are full for routine requests today.
Patient Access
In response to feedback, we have changed the way to seek an appointment from 3rd July 2023. Please note at times it may necessary to make small changes to ensure continuation of safe practice; we will communicate any changes on this portal.
Visiting the Practice
When offered an appointment these are for face to face consultations at the practice; on occasion depending on clinical need we may be able to offer a telephone appointment.
Whilst covid isolation rules no longer exist we advise not to visit the practice if you are covid positive or suffering from certain contagious infections such as measles; if you are unsure please ask when requesting an appointment. This is to protect our staff and patients who may be immunocompromised / at risk.
Ask My GP – for routine matters use our online facility
For routine matters (those not needing an appointment within the next 48 hours but within the next 5 working days), you can use Ask My GP to arrange both face to face and telephone appointments, or consult online. This is accessible via https://my.askmygp.uk/?c=P91604#/intro You can also use it to share information with your usual doctor and for admin queries. Every request made through AskMyGP will be reviewed by a doctor and you will be offered the appointment we feel is most appropriate to give the help sought.
To ensure we are able to respond in a timely manner, we need to ensure we are not overwhelmed at peak times. This may mean Ask My GP will occasionally be unavailable to request routine consultations; this is not a decision made lightly by the practice.
Alternatively, to the above – If you are unable to access Ask My GP
Alternatively, if you are unable to access Ask My GP you can call the practice to request a routine appointment before 9am.
Urgent Requests – for urgent matters please call the practice on 0161 928 5522
If you have an urgent medical situation that needs dealing with today, or within the next 48 hours, please telephone the surgery, where possible please do so by 10am. All requests are triaged by a GP and anything deemed clinically non-urgent may be dealt with on a different day.
Please only log your request this way if it is urgent, doing so for non-urgent matters delays care, reduces appointment availability for those who really need it and also increases call waiting times which are higher at the start of the day and on a Monday
Outside of our opening hours you can access care via 111 or A&E/the local Urgent Care Centre at Trafford.
Home Visits – to be request a visit at home please call the practice on 0161 928 5522
Patients are requested to submit a request for a home visit over the phone, where possible by 10am. Please provide our reception team with as much information as possible to enable the doctor to allocate priority to house calls. When requesting a home visit a GP will decide whether this is the most appropriate option and whether this is required the same day. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.
Repeat Prescriptions
Did you know you can manage repeat prescriptions from St Johns in the NHS App?
You can easily choose where your prescriptions are sent. So, if you know you’ll be away from home or you are moving home, you can change your nominated pharmacy from within the app.
You can also order your prescription at any time that suits you. There’s no need to wait to join a telephone queue or wait until the GP surgery opens.
It’s easy to use, and, if you hit a snag, you can go to ‘Help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.
Find out more about the NHS App at: www.nhs.uk/nhsapp
For NHS app access you need to download the app from Google Play store if using an Android phone or the App store if using Apple and follow the registration process.
In addition you need to request Online Access by emailing [email protected] with appropriate ID (passport, photo driving licence etc). Once processed this will enable you to view prescriptions and order.
Prescription requests take three full working days to turnaround. We cannot take prescription requests over the phone.
Test Results
Did you know you can view your test results on the NHS app? If you prefer to call for a test result we politely ask you do so after 2pm. In line with standard NHS practice, we won’t contact you if your results are normal.
