St Johns Medical Centre

Patient Services Team

The Patient Services Team provides essential support to the GPs, nursing and management teams at St Johns, and staff are trained to deal with patient enquiries in a sympathetic and confidential manner. The team covers reception, prescribing, secretarial, data management and administration support duties, and aims to provide an effective, friendly and efficient service to our practice patients and professional healthcare associates.

The team will endeavour to assist you in a friendly and efficient manner, and will be happy to receive your enquiries:-

In person; if our reception staff are unable to help you immediately they will direct you to the appropriate member of staff to deal with your enquiry. 

By telephone; 0161 928 5522; select Call Option 1 for appointments or prescription enquiries, & Call Option 2 for secretarial & administration support. Reception support is available throughout the surgery’s opening hours; secretarial & administration support is available between 8am & 4pm. If you call after 4pm, your call will be diverted to the reception team who will take a message for you.

The practice cares for a large number of patients which can mean our telephone lines can become very busy at times. If your enquiry is not urgent it would help if you could call the surgery after 10am, to keep the telephone lines free for urgent appointments and messages.

By letter, fax or email; please include your full name, address and date of birth on any correspondence to ensure we can identify your records quickly and deal with your enquiry promptly. We have dedicated email addresses for the prescription, secretarial and administration teams and contacting us via email will help to keep the telephone lines free.

We aim to provide a high standard of service in all areas of the practice, and continuing feedback from our patients and healthcare associates is essential to the maintenance and development of a quality service. Please feel free to let us have your comments; we are always looking for ways to improve our service to you.