Complaints Procedures

COMPLAINTS PROCEDURE

 

We will always try to resolve any complaint you might have about a doctor, any practice staff or the services provided by us.

In the first instance please ask our receptionist for a Complaints  form and provide as much information as possible.

If you remain dissatisfied, you may telephone or write to:

 

The Health Care Commission,

Complaints Team,

Peter House,

Oxford Street,

Manchester. M1 5AN.

Phone: 0207 7448 9200.

ACCESS TO INFORMATION

 

All patients have the right to have access to their patient records.  If you do wish to see your records, a form is available from reception which will explain the procedure.  If copies of the notes are required, a charge will be made.

FREEDOM OF INFORMATION – PUBLICATION SCHEME

 

The Freedom of Information Act 2000 obliges the practice to produce a publication scheme. A publication scheme is a guide to the ‘classes’ of information the practice intends to routinely make available. Please ask at reception for a copy of the relevant documents.

 

ACCESS TO DATA

 

Copies of patient notes can be provided. Requests must be in writing and a fee will be charged for copies. Data may be shared with third parties in accordance with NHS guidelines.

 

 

PATIENT ADVICE AND LIAISON SERVICE

PALS has been set up by NHS England to help patients when you need CONFIDENTIAL advice, have concerns or do not know where to turn.

They provide a confidential listening service, help to resolve any concerns patients, their families and friends may have, information about health services and the best way to access them along with details of other organisations and information about complaints procedures.

 

Trafford Patient Advice & Liaison,

Trafford General Hospital,

Moorside Road,

Urmston,

M41 7BD

Phone: 0161 746 2019